Firstly, the service from John is excellent, – if you decide to buy a bed you’ll probably meet in person, in fact, as he delivers the mattress straight to your bedroom! After having looked at the internet in general at a number of mattresses what impressed me most was the honesty of John’s approach. There really are those special offers of was £1300, now £500 (and I saw it on some of the mattresses John sells, and he sells it cheaper!). But with this company, you get a good overview of how mattresses are made, what to expect and what you are actually paying for. I’m confident to say that you get a quality mattress at an excellent price, in fact the cheapest price I could find.

So, the mattress itself. We ordered a Kingsize Affinity Pocket 2000 with an additional Reflex layer to give it extra substance and to provide a durable bridge between the spring unit and the top layers. The first thing you notice is the quality and weight of the mattress – this isn’t going to bend around doors (so do make sure there’s a clear, straight run to the room you will be using it in). The Belgian Damask jacquard fabric is excellent and there are the nice touches of hand tufted woolen felts. (It’s scary to say but I now know what they are.) You feel like you have a bargain, even before you’ve laid down on the thing. The mattress, itself, is medium to firm, and we have been using it for a couple of months now. We’ve found it to be very comfortable, and believe that we have a mattress that will last.

My wife and I did look at a number of mattresses, including some of the high-end Vi-Sprung mattress, which retail in the £1000s. There is a difference, perhaps not that great, actually, but as John states, he’s not competing in that market. The bottom line, in my opinion is this: if you want an excellent mattress at an excellent price, to include great service (I mean if you don’t like it you can return within 14 days, and you don’t have to worry about collection!) I would wholeheartedly recommend John and Factory Beds Direct.

Cheers, John!

Nick and Sally

I have found your site immensely helpful and informative but have a couple of questions:
I have had a superking pocket sprung mattress for 20 years ( I know, scandalous for not having changed it earlier!!) but have loved it as it has given great support and does not ever get hot like some mattresses I have slept on. However it now needs replacing and due to space requirements in new house I have decided to go for a zip and link option. I found the comments advice regarding the JL mattress helpful but wonder if you could give advice on the ‘heat’ properties of the Affinity as I note that the contents are primarily synthetic and foam is used.

Hi Sarah. All mattresses in this price range and a large percentage above this price range will contain a fair element of polyester as the primary wadding component. To enhance this layer further, additional wadding components are often added such as wool, cotton, memory foam, latex and so on and therefore the price increases. It really is not posible to find a mattress below £800 which uses 100% natural fibres.
The foam in the Affinity is used as a bridging layer above the insulator pad to prevent the polyester above compressing prematurely. Read more ..
There will be no undue heat element in this mattress as the foam layer is beneath the polyester and the wool layer. Hope this helps. John.

I purchased a Sleepeezee 6′0″ (180cm x 200cm) Backcare Ultimate 2000 Mattress, Firm Comfort afew months ago from a large internet based mattress company. Almost instantly it developed a 3cm dip through the middle.
As I have a bad back I have been unable to sleep on it. FIRA came out, inspected the mattress and said it was due to normal settlement.
They basically said tough.
Have you heard of such a mattress sinking so much after such a short timeframe?
Do you know who I can complain to to get my money back? Thanks, Brett.
Hi Brett. My reply on this is obviously based purely on speculation and can only be read as such.
Firstly, the only way to possibly find out why this has happened is to open the mattress up and see what the cause is. Unfortunately, where this leaves your consumer rights is certainly not something that I would even guess at.

My first inkling would be that the mattress may have been bent to get it up your stairs and the fabric containing the springs have torn and separated. Not many stairwells can take a mattress of this size with ease and if it was ‘forced to fold’ to get it past the overhang then that could be the source of your problem. Secondly, I would look at the underside of the mattress – can you identify anything from this. I am assuming this is a one sided mattress. Have the potentially loose springs penetrated the underside? Finally, what fillings are used in this mattress? I’m guessing that you have no idea and sadly neither do I, this last question is probably the decider as to where the onus lies.
Why did you buy a mattress without knowing what was inside? And whose fault is it now you have a complaint? Let me know how this pans out. John.

I have about £120 to spend on each mattress ( I don’t know if this is enough)and would prefer pocket sprung but I am really confused after looking for weeks .Unfotunately this is not enough to expect a huge choice of pocket sprung mattresses, but the ones available will be worth your £120. The single mattress I recommend for this budget is The Pocket 800 from Restus/Kozeesleep. But bear in mind – this is not a reccomendation for your situation as the height is 20cm which may be too high for your model of bed. For less than £120 the spring system will be cage sprung and unlikely to be pocket sprungs .

I saw your post on moneysavingexpertcom and you seem to talk a lot more sense . One mattress will be for a (light weight) 9yr old and the other for a 7yr old. If you can get hold of single mattresses I would be happier buying from you.
So would I, and the best I can currently offer you at that price would be the one mentioned above for £110 each delivered. I wouldn’t be happy with the standard of the mattress supplied for me to retail at much less than this but I’m always looking.

I also need 2 cotbed mattresses and a cot mattress if you can get hold of any (not foam)
There are specific regulations about mattresses for cots/ babies and my product knowledge in this area is weak so sorry, unable to assist. John.

I had a look at your website and wondering if you can help me. My partner and I are having trouble finding a mattress that suits both of us. I would like pocket sprung with memory foam top and he likes some thing much firmer. We have a Super King bed frame is it possible to have get a mattress that is half and half? Kate.
Hi Kate. Memory foam mattresses are notoriously hard to ziplink as the fabric used in many cases is a stretch soft knit rather than damask as found on firmer mattresses. With this in mind, your situation requires an added layer of difficulty by asking for two completely different kinds of mattress but at the same level to fit your frame. This request is fraught with complication and unlikely one that many manufacturers would be happy to carry out at an acceptable price. A posible solution would be two separate single mattresses (but special size 6′6 long) joined together by use of good quality protector. This is where bespoke manufacturers come into their own and more specialised than most in being able to help in situations like these. Try contacting Burgess Beds directly and ask them for a suggestion. Please keep me updated with your progress as this is a much asked request. John.

The model I ordered was called the *****….It is fantastic…Not too firm nor too soft…With 2000 pocket springs and memory foam, with an Outlast cover…Cant wait to get it delivered!!

All the best, Colin
Hi Colin. Nice find. A lovely looking 2000 pocket sprung mattress with memory foam, premium fabric cover. Let me know the purchase price so I can give a true assesment of all the pros and cons and remove the edits without being sued. I would be happy to forward all enquiries made through this site to the company concerned. If overpriced? I will be able to give the reasons why. If a bargain – I want to sell it
Please let me know the outcome. John.