Someday ” All Beds Will be made this way ”

I am a tough customer and so is my friends wife LOL – she tried them out as well I as I did ( Not together of course ) I am very happy to say to anyone .. DON’T GO ANYWHERE ELSE !!

I was so impressed with the Origins – I may have to buy three more. They are so well made and finished off. My only problem was the Artisian was so heavy and too well made it did not get up my 1st dog leg staircase ! You try lifting it up over a Balcony …

I don’t normally give praise lightly but after spending 3 months looking at every bed shop DON’T GO ANYWHERE ELSE !

I know that you are keen to hear feedback so I will mention that I was very disappointed with the delivery service. It was a very ‘dump it and run, sign here’ type of delivery. The two guy’s literally ran the items into the house, dumped them in the nominated room without appearing to take a great deal of care along the route and then asked me to complete/sign a multiple question/satisfaction form without even unpacking the bed to check for damage. Needless to say they were not interested in unpacking the bed or taking away any of the packing when asked.

Personally in hindsight I would have gladly paid a few pounds more for a delivery service which at least took away the packing material and checked the item for damage before leaving.

Kind regards and have a nice Christmas & New Year
Ron Jones

Hi Ron.
We are genuinely sorry and frustrated to hear how the courier dealt with your delivery. It is certainly not how it should have been.

Kind Regards
John and Ryan

I often think of you guys as I climb into our Origin 2000 SuperKingsize mattress we bought in the Spring . It is such an oasis of comfort . I’ve been dreaming about getting a double for our guest room… maybe Santa will bring one down the chimney…?! I hope you guys will be getting some R&R yourselves over the hols. Thanks again.

All the best
Robin (and Tony) in Dorset

I have waited a week into the “2 week love it or return it” period, but now have no hesitation in writing to say that we love our Artisan 1200 kingsize medium tension. It is absolutely superb. It is so comfortable and supportive and very high quality and the base is very good, much better than your website description ! We tried Harrisons and Vi Spring beds in stores costing up to £2500 more than the Artisan Naturals so have saved a considerable amount of money. We have both slept well and now wake each morning without back ache. Thanks to both of you for your help in responding to comments and phone calls before we ordered. Our bed arrived on schedule and the courier company were excellent and assembled the bed. To anyone worried about buying a bed from Ryan and John – unseen over the internet, there is no need to worry

More research, however, was demanded as that is what you do. We visited one or two places including one where we bought some beds from many years ago for our flat. We felt we were being told what we wanted to hear or what the saleman wanted to tell us.

Decision made we came back and spoke with John or Ryan (they look the same over the phone) and discussed our needs. Result was that we ordered an Artisan Naturals mattress for our bed.

3 weeks later we got the call to ask which day would suit us to deliver. Appoinment was made and come the day a call was received early in the morning that the mattress was 15 minutes away.

3 weeks have gone by and we have not regretted our choice for a moment. The comfort levels are superb – as good as any good quality hotel bed in fact.

Many thanks guys for a simple and enjoyable buying experience. We are already decided that when we need to replace the beds at our flat we will be giving you a call subject to sorting out the logistics we will strike a deal.

Regards

Bernard and Linda Riches

In conclusion, I would have no hesitation in recommending you and will certainly return for any future purchase of a mattress.

Regards.

Les

THIS SEQUENCE POCKET SUSPENSION KING SIZE BED IS FIT FOR A KING FOR SHEER QUALITY.PRICE £705 AND COMFORT IT HAS TO BE THE BEST BUY ON THE INTERNET

A TRUE PAIR OF GENTLEMAN AND A PLEASURE TO RECOMMEND TO ANYONE WHICH I WILL BE DOING

THIS IS MY SECOND FEEDBACK BECAUSE AFTER MUM&DAD BOUGHT ONE AND SEEING THE PRODUCT I BOUGHT THE SAME BED

THAT PROVES THE HOW GOOD THE PRODUCTS ARE

THANK YOU JOHN&RYAN

my mum & dad are over the moon with the bed you recommended

sequence pocket suspension double £645

mum phone me to say she was on her way to bensons about 2 weeks ago at the same time i was reading your website for the first time and the imformation and your honested was so refreshing i told them to phone yourself first and have a chat

bearing in mind mum dad are well past retirement age she had previously never bought off the internet herself dad had on a few occassions

their budget was £1000 which they told yourselfs and which is alot of money for their age

so to recommended the bed which was £645 a bargain for the quality and speed of delivery

shows the integrity of the two gentlemen john and ryan

HONESTY RELIABILITY TRUTHFULNESS

which is why i would recommended them to anybody who reads their website and everybody i know

from anne & fred

and a greatful son daz

However, take it from me, what they say is EXACTLY what you get … AMAZING beds, FABULOUS customer service and UNBELIEVABLE quality and value for money.

After much research, I spoke with Ryan a few times who advised me on the possibility of two zip n’link bed types to suit us. We decided on the more expensive sequence 2000 latex version, only to find out, when they were delivered, that they did not ‘zip n’link’ owing to a factory error with the positioning of the zips! I rang Ryan who apologised sincerely and said he would have new ones sent within a couple of days. Bearing in mind their ‘test and try’ promise, I suggested we wait to see if the beds were right for us before they made yet another long delivery trip. Ryan thanked us profusely and told us to ring in a week (he was going on holiday) to let him know decision.

Sadly the latex mattresses were too hard for us … I rang Ryan who immediately arranged for a set of Origins 2000 (Ryan’s first choice based on our conversations!!!) to be delivered. These beds are perfect.
After a few days, I rang Ryan to tell him the new mattresses were great and within minutes he had refunded the full £150 difference back into our bank account. NO questions, NO hassle, just straightforward, direct honesty.

These two guys really DO take their business seriously – they want you to have the right bed for you. They do not try to ‘up-sell’ – they simply listen, ask questions and then suggest what they feel is the most suitable bed type for you and your needs. And if it is wrong, they change it. NO problem.

In this day and age it is hard to believe that a business actually offers up-front honesty and a customer service that goes WAY beyond the norm, but the fact is that Factory Beds Direct (Manchester) is bursting with integrity, quality and a service that is truly hard to beat.

As a sales/pr person myself, I’m particularly hard to impress … but I’m definitely impressed with Ryan and John. I’ll be back again – and I will definitely suggest friends and family buy from them, too. These guys do exactly what they say on their website. BRILLIANT.

Just a quick thank you for both providing the Origins Pocket 1500 mattress and the A1 service you provided. This is the first time I have left feedback – a testimony in its on right!

My experience…………………

I ordered the mattress after searching high and low for a mattress that would replace our ‘cheap’ one that we had had for just over two years and serve us for the next decade or so. As a rule I search the internet for as much information as possible prior to making any purchase of significance – I came across John and Ryan’s web-page and was wowed with it’s refreshing take on honest professional trading with no gimmicks attached.

I sent Ryan and John an e-mail explaining that I was hoping for an early delivery due to an impending operation. John and Ryan duly took my situation on board and endeavored to deliver early. The mattress arrived on time and unfortunately was marked in several places whilst in transit by a courier. I turned the delivery guys on their heels and rang Ryan to tell him of the situation. From the onset Ryan was professional, apologetic and honest and truly shocked that the mattress was not transported correctly and how he had stipulated.

I refreshed Ryan’s memory about my forthcoming operation and he remembered and apologetically told me that he was going on holiday for the remainder of the week so was unable to fulfil the delivery until the week after. Twenty minutes later I had a phone call off Ryan and he offered to personally bring an alternative mattress to ensure I had something to recover on !. I appreciated the gesture but did not take up this kind offer – If honest I was quite shocked by this caring nature – something that other companies should take head.

A week passed and true to their word both Ryan and John turned up at our house with the mattress. They took off their shoes (much to the delight of my wife) and carried the mattress up the stairs, into our bedroom and placed correctly onto our bed.

From order through to delivery the process was smooth and professional with the personal touch, albeit a slight hiccup with the first delivery we are delighted with our mattress – We can say with most confidence that we will recommend to our friends and family.
Cheers and all the best
Paul

Hi Paul. We very nuch appreciate your feedback. There was a time when Ryan and I carried out all our own deliveries, we delivered to an hourly time slot, we assembled, we chatted and did all we could to ensure the upheaval associated with changing a mattress/bed was as painless as posible. Nowadays, we have to use the services of a third party courier and therefore some aspects of the process annoyingly falls out of our control.

It was a pleasure dealing with you Paul and pleased that all worked out well in the end. Due to the nature of our business there will be no doubt that similar ‘Hiccups’ will occur but we hope that potential customers have enough assurance to see that Ryan and I will do our best to put things right. John and Ryan.

I purchased a Sequence Pocket Suspension – double mattress and John and Ryan delivered it and carried it up the stairs and put it on my base, took away all the packaging and even took there shoes off when carrying the mattress into my house..

Had a wonderful nights sleep on my new mattress i cant believe how uncomfy my OLD mattress was …… its heading for the tip…..

Just want to say dont delay talk to these guys they will take care of your needs and wont sell you some old rubbish that wont last…

MANY MANY THANKS ………………

I bought a Origins Comfort 1000 which is the cheapest in their range (recomended by John) as myself and husband are only of a slight build and I could not believe the quality for the price. As a lady who has purchased a few mattress’s already, it really made me realise how much you get ripped off by mattress stores. Even though the mattress was not suitable for me (due to Fibromyalgia not because it was a poor mattress or a bad recomendation), John was very understanding and very accomodating to all my questions and worries. He refunded me in full even before the mattress was collected and let me keep it until I received my next one. He gave me endless advice trying to help me work out which would be the best mattress for me. He was there to answer all my calls and if he missed one would call me back as soon as he could. Sometimes my calls were very early in the day-sorry John!!

I can’t fault these guys and if anyone is doubting them then that is a shame because you very rarely get fantastic advice, customer service, honesty, quality and patience from a company these days let alone the fact that these guys will give you a full refund and collect the mattress at their own cost if the mattress is not right for you!

Thank you John and Ryan, I have learn’t so much from you guys and really appreciate your time, effort and patience with me!

Hi John and Ryan!

I hope you are well. Thanks for the mattress! I’m really happy with it and I’ve been sleeping great this month.

My review:

I came across John and Ryan’s website after trying to find out the exact differences between all the various mattress types. Most shops just reel off an obviously prepared marketing speech full of buzzwords without really giving much information but on this website I was impressed by the amount of informative articles and most of all by the video of Ryan cutting open one of his mattresses to show you what’s inside it. It’s nice to see what’s really there and more importantly why it’s there instead of the usual marketing guff.

I ordered online and a few days later got a call back saying the mattress would be delivered soon. I was really impressed when the delivery wasn’t made by courier but by John and Ryan themselves! You just can’t get that level of service from a big firm. These guys really know their stuff and had loads of helpful tips such as getting a mattress protector and how to turn it.

The first thing that impresses is how deep this mattress is. Nearly 30cm of support!
I’ve delayed writing the review immediately so i could have a month to get used to the mattress, try different sleeping arrangements and see if/how it changes over time.
I have to say, it’s very impressive. The latex is on one side of the mattress so it doesn’t need turning but I’ve tried the other side as well to see what the pocket springs are like.
On the springs side, it’s fairly firm and supportive but obviously the reason for buying this particular mattress is the latex. I prefer it a lot more than the springs side and I’m glad i went for this model. The latex side is noticeably firmer and has a different feel since it is a continuous layer rather than independent pockets of suspension. Saying that, with two people, neither will end up rolling into each other unintentionally! There’s a nice dampened feel to moving around on it.

The rest of the bed is very well made, the sides are nice and thick while the handles are strong enough to make it easy to shift around when needed.

The only thing is that now I’m over protective of my bed and mattress! When people sit on the side, depending on who they are, I kick them off onto the floor or make them lie down on it fully to try the latex feel! Maybe I’ll grow out of it.. but I doubt it.

In summary, the Sequence 2000 Latex is really well made and I have no problem believing that it will provide many many years of comfortable sleep.

As for John and Ryan, they are fantastic. They know their products and offer great service. As I said, I just ordered online, but i have every confidence that if I had needed to chat to them to decide what mattress would suit my needs, they would have been able to advise. I wish them all the best in the future and 100% recommend them to anyone looking to buy a mattress. When I need a second mattress, I know where I’ll be calling first.

Best regards,
Robin

Have recommended John and Ryan to family and friends…

Many thanks to the pair of them!