The last thing any one wishes to do is,…change the duvet covers, least of all after being away, or after coming home, tired. This is the situation that I faced coming home from business. This one instance differs immensly. Whist I was away, my delivery date was organised, fit around who would be home and accommodated accordingly.

I was never more happy to make up and make ready for a well earned rest, which I can confirm the morning after, a rest I have rarely experienced.

Iam so completly satisfied with my chosen purchace I feel I have to express that it has only been possible with the personal contact, support, and discussion from John of this website.

When weighed against spending and extra £20 it makes sense to go with a face rather than faceless company. The impression given is that you do care and want to have your customers go away happy and informed which is the best kind of customer service; even if it doesnt result in a sale. (so thumbs up).

Offering a lower price/match in my opinion is only as good as the person who offers it. It is commonplace these days but I understand being an independant retailer this is not always the right choice, or even a resonable or possible option. (Especially if it is felt you are already offering the best you can).

Cheaper prices can also mean bad service and little to no support after sale which is where the ‘undercutter’ may save their money which was something for me to consider. However sometimes given a ‘budget vs.necessity’ situation some may have to go with the lower price as it is worth the risk if money is tight, even for what some might say is ‘only’ £20.

However saying that, £20 for peace of mind is also something to consider.

I would urge any undecided, and all who are looking only for the cheapest deal to just send an email or have a phone conversation with John.

I speak for myself and I say this website service is above and beyond and super satisfactory. A mattress can be a big investment.

Rest assured all those on the fence, this is the right choice retailer.

I purchased a Sleepeezee 6’0″ (180cm x 200cm) Backcare Ultimate 2000 Mattress, Firm Comfort afew months ago from a large internet based mattress company. Almost instantly it developed a 3cm dip through the middle.
As I have a bad back I have been unable to sleep on it. FIRA came out, inspected the mattress and said it was due to normal settlement. They basically said tough.
Have you heard of such a mattress sinking so much after such a short timeframe?
Do you know who I can complain to, to get my money back? Thanks, Brett.
Hi Brett. My reply on this is obviously based purely on speculation and can only be read as such.
Firstly, the only way to possibly find out why this has happened is to open the mattress up and see what the cause is. Unfortunately, where this leaves your consumer rights is certainly not something that I would even guess at.

My first inkling would be that the mattress may have been bent to get it up your stairs and the fabric containing the springs have torn and separated. Not many stairwells can take a mattress of this size with ease and if it was ‘forced to fold’ to get it past the overhang or forced around a corner then that could well be the source of your problem.
Secondly, I would look at the underside of the mattress – can you identify anything from this. I am assuming this is a one sided mattress. Have the potentially loose springs penetrated the underside? Finally, what fillings are used in this mattress? I’m guessing that you have no idea and sadly neither do I, the description is sadly lacking this essential information which may point to exactly why it has failed. Let me know how this pans out. John.