One side firm, one side soft

There will be circumstances when a dual spring tension support element will be required to suit varying  body weight. When this is the case you will have to take into account a particular set of compromises.

Pocket spring mattress stitching

The first one is to realise that the mattress cannot be completely turned and rotated to enable you to keep your own ‘side of the bed’. The mattress can only be turned.

In the second instance, there will obviously be a change of tension  where the set of firm springs meet the set of medium springs. There is no way that this can be alleviated by construction methods and is not really that intrusive to the sleepers.

I must point out here that despite the title of this post, it is not usually possible to have a mattress with half side using firm springs and half the mattress using Soft springs. the combinations are usually medium / firm or soft / medium. There are exceptions to this which we will touch on later.

The other alternative is to opt for a zip and link construction. This can involve having one side with a lower or higher spring count than the other. It can also be constructed with firm plus soft or any combination of spring tensions. Once again, the mattress can only be flipped not rotated without losing your sleeping side. On zip and link models, there are ways to combat this by having the zippers on each side of each individual mattress however, this method does come at a price to account for the extra labour involved. Read here for all about zip and link mattresses.

So why do we need dual spring tensions?
There are several governing factors for this arrangement and the main two are detailed below. Before you read those there is an important factor to bear in mind. In order for the manufacturer or retailer to know what tensions to use in the mattress, you have to accurately describe how different the tensions that you are asking for should be, and also the reasons why you think you require different tensions. I mention this because I wonder whether you actually need to go down this route. Read about soft / med / firm Mattresses here.

However, I find that when people do ask about differing tensions there is a fundamental reason for them doing so. The main reason is usually a large weight difference between couples making it uncomfortable/impossible to sleep together. If so, it may be that you bought the wrong mattress last time and you just need additional help in choosing the perfect mattress for you both without going to additional expense.

The second reason is usually based on what you have as a current mattress. One person may decide that this is the correct level of comfort and support, the second person may feel that for whatever reason it isn’t.

Due to the limitations described above with a dual spring tension mattress it has to be said that this combination is to be looked upon as a compromise to a single tension mattress.  Obviously there is not a mattress out there that will adequately support and comfort people of significantly varying body weights, and therefore, a Dual tension spring unit or zip and link models are the only available option open to them. But, if the differences are only nominal degrees of perceived comfort it is advisable that you make the necessary tweaks to comfort yourself with the use of mattress enhancers or toppers.

Summary
There really isn’t that much more to say on this particular subject. With all low-priced mattress models out there you do not have this level of choice of differing spring tensions and it will only be an available choice within the mid to high-end range from most manufacturers.

Comments

View Comments
  • Chris W says:

    We’re after a Superking Zip & Link and have a budget of £1200, so were amazed to see your top model at half that price (Origins Pocket 2000). What could we get for the extra that we’re prepared to pay, and is it worth it?
    Hi Chris, there are manufacturers that I believe to be amongst the cream of the industry such as Harrisons, Vi-Spring, Millbrook etc, and so I would concentrate my efforts looking at what they can offer for your budget. I don’t spend as much time as I would like to evaluate all their models and so I am currently unable to name any specific models. I would be interested though in what you find and how you make your choice. John.

  • Paul says:

    Hi,
    Could you expand on this statement please ‘The main change a manufacturer can do is to use differing spring counts – 1000 PS side 1 (Firm) and 2000 PS side 2 (Softer)’.
    How is the 1000 spring side firmer than the 2000 side? I’ve seen this elsewhere on the site but it’s confusing as on the actual mattress descriptions, a 2000 is firmer than say a 1500.
    Thanks.

    Hi Paul. Good point. Firstly, I understand that many of my posts are in dire need of updating and clarifying – this is a particular one and most will be updated with more intrinsic detail when our site is overhauled and updated.

    There is a general confusion between the firmness of a mattress and the supportiveness of a mattress. And, this terminology can be mis-represented, mistaken and misunderstood.

    The SUPPORT of a mattress should only be in relation to the springs.
    The FIRMNESS of the mattress should be in relation to the springs AND the general composition of the mattress as a whole.

    To answer your question about which is FIRMER ie: 1500 pocket Springs or 2000 Pocket springs is not easy to answer as there are many factors missing in order to give a precise answer: We need to know:
    1. The gauge of wire used in a particular pocket sprung housing
    2. The height of the spring unit.
    3. the diameter of the spring unit
    4. How many turns on the spring unit
    5. Nested or Linear
    6. Calico sewn encased housing or Polypropylene (spunbond) glued encased housing.

    Many of my comments on this site relate to mass produced pocket spring units where it is unlikely any retailer or indeed many manufacturers could tell you the precise specification of a particular spring in a particular mattress model. Therefore, all mattress tensions can only be generalised upon with a FIRMNESS rating.

    In answer to your question, which is firmer – 1500 or 2000? There isn’t a right or wrong answer. If someone just wanted a spring unit (either soft or firm) then that would be easy to provide. However, it is the mattress as a whole that is required and therefore people should be asking for FIRM support with SOFT upholstery. Or FIRM support with Firm upholstery. Coupled into this formula should be the persons bodyweight which also gives the ‘Which is firmer?’ question the anomoly. A 8st person on a 1000 unit will find it firm, whereas a 18st person on a 1000 unit will find it soft.

    In general the more pocket springs used give more individualised support – the less springs – not so much. This is a sweeping generalisation and of course other factors have to be taken into consideration such as weight, upholstery used on a particular mattress and so forth. However, there has to be common sense applied as well. Spink and Edgar’s facination with thousand upon thousand spring counts will not give you thousand upon thousand extra comfort. Taking our 8st person as an example again – he/she will not require a great deal of support (springs) but will benefit more from increased upholstery levels. Our 18st person does require support – and the more individualised (spring count) support the better for comfort and support.

    Specialised calico pocket springs are entirely different to mass produced units and easy to accertain a precise firmness level. There are usually a choice of tensions available to the customer 1.30mm (soft) to 1.90mm (Ultra firm). When combined with certain component fillings it becomes just as easy to give a precise FIRMNESS tension. For instance (and this is only by way of example) Soft Springs with wool and cotton upholstery will give you a soft mattress. Soft springs utilising hair and wool will give you a relatively firmer tension.

    This is a tricky and complicated area Paul, but we really do welcome discussion. Spring count and construction types are currently bewildering and it is any wonder people are confused. Ryan and I are currently investigating the pros and cons of double tiered pocket spring units. Vi Spring’s higher end utilise this layering arrangement and the retail price jumps up considerably. Is this use of double tiered pocket springs a means of gaining additional revenue for an extra 1000 pocket springs or so? Or is there a fundamental increase in comfort level? same with Harrison’s Revolution Springs. How heavy do you have to be in order to utilise the internal Joey spring? In which case does a light person have any need to go to this expense when they will never be utilising the spring unit to the full? So many questions and so little time. John and Ryan.

  • Karen says:

    Hi I really need to buy a new mattress as the one we have the Millbrook Chameleon Backcare Deluxe has now seen better days, My husband weighs 18 stone and I weigh 12 stone and we have enjoyed a good nights sleep for over 8 years on the above mattress but now need to purchase a new one but we are really unsure on which to get as we have heard so much conflict of interest until we saw your site and decided to ask your advice we do need a king size can you help? I must say we do like the Millbrook and are unsure if we should change. Thanks Karen.

    Hi Karen. I think the Millbrook Chameleon has been discontinued as I can’t seem to find it online. As you have had such extensive use out of your current one and it has proved satisfactory for the both of you I would be inclined to contact Millbrook and ask them what the succession of this particular model was.

    Personally, taking into account the fair weight difference between you and your husband, I would consider our Artisan Naturals whereby the spring units can be tailored precisely to you own bodyweights. It is very uncommon for a couple with differing bodyweights to find a mattress that is completely suitable for the both of them.

    Support and comfort should go hand in hand in relation to the bodyweight. Your husband will require more support from the spring unit than you [ie 1.5mm Firm Spring] and you will require a lesser tension [ie 1.4mm Medium Spring]. John and Ryan.

  • Preety says:

    I am just reading your reply to Paul as I too am a bit unsure about which spring count to go for.
    We are looking to buy a extraking zip and link which is medium firm. We weigh 10st and 12st and the body weight guide for both the Origins Pocket Reflex 1000 EKS and the the Origins Pocket 1500 EKS you have available is the same for people 14st and under. So we’re not sure which one to buy.
    From what you’ve said above, I guess we want medium support with soft upholstery. Which would you recommend for us? Preety

    Hi Preety. Unfortunately you do not really have that much of a choice taken that the models you are looking at fall within the ‘lower end range’ of all products. If we use you and your partner as an example this will be the basic structure of purchase (and the reasons why) you should be taking.

    1. Budget. Knowing what you can reasonably expect to receive for a particular budget is key. The vast majority of mattresses on sale are targeted towards the lower – mid range (say £300 – £800). There are well in excess of 4000 or so different models within this price range and if you were to look at every single one and do the relative comparisons your current mattress will be no more than a pile of dust and you will have aged quite a number of years.

    2. Springs. For starters, lets look at the all too confusing spring counts. 1000 – 1500 pocket springs will be offering a good support for the bulk of all people. There are no significant differences between ANY mass produced pocket spring from ALL manufacturers. There may be slight variations in spring tension, size etc but fundamentally they are all the same and your time will be better spent looking at upholstery content that is used to cushion these springs. Incidentally, all these comments relate to mattresses that retail below £800.

    3. Upholstery. It is important to know what upholstery you can reasonably expect in your mattress in relation to what you are paying. Polyester (White Fibre, Hypo Allergenic White Fibre, Premium White Fibre and many other unnecessary superlatives for polyester) is the cheapest component you can get and therefore this will be in the bulk of all mattresses (low – mid). Then Foams (Reflex , Memory Foam). Then Latex. Then Wools and Cottons. Then Hair (Mohair, Cashmere) and the most prized of all, Horsehair and Horsetail.

    When a listing contains reference to any of these ‘other than polyester’ components you really do have to know weights by GSM (Grams per Square Metre). Is this so important? Abso .. bloomin .. lutely! To do a like for like comparison you have to have a starting point. We have determined that 1000 pocket springs in one mattress is very much the same as 1000 pocket springs in another. You can then take it for granted that 1200 gsm Blended Wool and Cotton is most certainly not the same as ‘contains’ Wool and Cotton. In this example, mattress number 2 could ‘contain’ 10 gsm or 100 gsm or 1000gsm – who knows? If a weight is not attributed to a component then you should make the necessary enquiries to find this out. Even polyester should not be taken for granted. 1200 gsm is an average weight, but polyester pads also come in weights of 200 gsm upwards.

    In answer to your question Preety, which one to buy? Origins Reflex or the Origins 1500? The support (springs) on both these are relatively similar. The upholstery in the Reflex gives the mattress a more supportive feel (Reflex Foam and Polyester sandwich) whereas the Origins 1500 is Polyester on a foam insulator – this will give a more cushioning but equally supportive feel. Personally, I would opt for the Origins Reflex (for reasons of longevity) I would also use the money I saved to purchase a well made separate topper to add an additional layer of comfort (more for your wife’s benefit than yours).

    As a final note on Polyester, and one rarely ever mentioned is that Polyester degrades rapidly by body sweat. It also has limited recovery properties so the more you can do to protect the mattress from you (ie Toppers / protectors) the better it will be. If you want a mattress to significantly last and provide the ultimate in comfort then you have to be prepared to invest in it. When you are looking at mattresses at this level, the like for like comparisons become easier and of course your choices become individualised.

    Finally Preety, the comment above is a much simplified version of the entire content of this site. For every sentence and statement there is a multitude of conflicting or opposing why’s and wherefores. Once you know the basics and all the pros and cons of each choice you make, you will be in a far better position to actually know what you are spending your money on. If you want clarification on any particular point then please feel free to add further comment. John and Ryan.

  • shanae says:

    Hi john & Ryan I stumbled across your site and glad too as I have been looking for a bed for me and my soon to be husband in a couple of months. We both live with our parents so I will be living with him after we are married.

    I have been searching high and low for a firm mattress that is still cushiony and loved the sleepmasters savoy divan (Bensons) in kingsize, luckily I found your site which clearly explained the cons of this bed! I also looked at all the silent night beds as this was initially my price range (800) and found one that only is in Bensons Mirapocket supreme in Extra Firm but tbh I didnt feel comfortable as it felt too hard for me.

    Now heres the problem I am a petite 5’2 and weigh 8.5 st and my partner weighs nearly 22 st(nearly 3x my size but I love him!) and he is 6’2.

    I am an extremely light sleeper- I wake up to the sound of a crackling fire in a bin 5 metres outside my bedroom window and it doesn’t help his size when he rolls and moves positions the whole bed moves with him. He sleeps in practically every single position and tosses and turns while I wake up just with my own turning.

    I have been looking for a bed that is as firm as possible only because of him although I have my own orthopaedic mattress bought by my dad whcih is utterly hard my hip bone ache but I bare with it I dont know what to do or which bed to buy.

    I know the reason why I love the Savoy because it was so high and luxurious looking but I did think it sunk in too much even though it was meant to be ‘firmer’ which confused me since all the beds in bensons were either SMF & extra F and it did not feel firmer than the medium Astoria bed by sleepmasters. To add, my partner can sleep on anything he’s like a big log or whale and all the beds we looked at and he sat on sunk right in. Please can you give me an option of what we can do? thank you in advance!

    Hi Shanae. This made me giggle :) As you have obviously read, to find a mattress that will suit you both is difficult bordering on impossible. Taking your budget into account and from what you say I feel that our origins Pocket latex may be the one to go for.

    Even though your weight is on the lighter side and if for you yourself we would not really recommend, I think in this case some sort of compromise has to be factored in. Your hubby needs to be the priority (I’m sure this will be his mantra for the rest of your married life – men eh?) – for support – comfort but more importantly – longevity. 22 stone of rippling muscle will quickly take it’s toll out of many mattresses and it is this factor also that brings me back to the latex model.

    To make this also right for you, I would strongly suggest the use of a decent topper (put on the wedding list) to give you a little more comfort. If you have been sleeping on a ortho mattress – this will be heaven for you. Best wishes for your future. John and Ryan.

  • Christine Melby says:

    Hi
    So glad I found your website and wishing to order a Zip & Link Bed for 6ft 2″ Hubby 16+ stone (of rippling muscle, as you correctly predict ! ) and myself 5ft & 10 st ! …now for the bad news , you don’t deliver to N.Ireland ! We need Artisan beds here too ! Any suggestions welcome !
    Christine

    Hi Christine. It is the courier costs that make delivery to N. Ireland so prohibitive. The only feasable solution is for you to find a local courier company that comes to the UK on a regular basis and use their empty return space to collect and deliver the mattress to you.

    We can usually meet up with your courier (around Manchester / Yorkshire) or have the mattress delivered to a mainland collection point. Hope this helps. John and Ryan.

  • Julie says:

    Hello,
    My husband and I are looking for a superking mattress. I like a soft bouncy mattress and my husband likes a firm mattress. Myhusband has back problems, and I have constant back ache since the arrival of our daughter 8 month ago.
    We bought our current mattress about 3 years ago, it was very expensive, but mu husband complains of waking with back ache in the morning.
    As we are on the search for a mew mattress and have different requirements, can you suggest any mattresses that may help both back problems please? I may just have to bite the bullet and buy a firm mattress but any suggestions would be appreciated!
    With thanks!

    Hi Julie. Its very difficult when you’re both trying to find a different tension in a mattress, especially when the difference is between soft and firm. Ideally a Latex or Foam bed would provide more pressure relief for issues such as a bad back. Again you would need to try out say a quality memory or latex foam bed to see if the sensation is suitable for you if you’re used to a traditional mattress feel.

    Contemporary beds such as foam have a different comfort sensation ie the slow soft sink and then support. Your options are either a zip and link traditional mattress, dual tension traditional mattress or two contemporary latex or hybrid foam beds placed next to each other to create two different tensions on each side. Please get in touch with us to discuss these options and we will see what we can do to assist. To see the foam and latex beds please visit our contemporary side here. Lee (John Ryan Contemporary)

  • barbara says:

    Hi, I wish I’d seen your page before I bought my new bed and mattress! At the end of January 2014 I bought a Jonathan Charles bed in the sale from Barker and Stonehouse and was informed by the salesman that the mattress on the bed (it was a jewel that I tried and it felt lovely) was already sold. The new one ready to replace it would be the one i would be getting. It was a Somnus Jewel and a reg/firm dual mattress (unlike the jewel I tried earlier) not zipped.

    As it was bagged he said to try a zipped one on another bed. It seems good and I was confident they were all of an excellent comfort and quality. It’s the worst mattress I have ever slept on (apart from a premier inn mattress) and I wake up with backache every morning (I have never suffered with back ache before I slept on this mattress). I also get pain in my hip and pins and needles in my feet (never experienced this before either).

    Barker and Stonehouse say they can’t take it back due to Health & Safety regulations. However, i’ve read now that some bed showrooms do offer to take a mattress back, yourselves included (what happens to these mattresses are they sold on or destroyed) so I’m annoyed B & S have chosen to take the ‘it’s not my problem’ route. They did send a technician to investigate but as I said the problem isn’t one that can be seen. The mattress has to be slept on (overnight) to feel the problem.

    After reading your words I see now the B & S salesman didn’t know anything about selling a mattress to suit ME. I can’t believe I just accepted the mattress because he said it was the one being sold with the bed! I’m known for being able to ‘sleep on a clothes line’ but I haven’t had one undisturbed night’s sleep since I bought the mattress. I know you’ll recommend a topper to solve the problem but it annoys me to think I’ve spent a lot of money believing I would be getting exceptional comfort from a superior make of mattress. The little comfort i have is that i didn’t pay the full price!

    Hi Barbara, I can tell by the tone of your comment you are not exactly best pleased with your purchase, particularly from such a retailer such as B&S. I am aware of your other comments you made on this site and I will include them throughout here to make for a more easier read for others.

    First of all let’s have a look at the model you purchased;
    Somnus Jewel 8000 [No online pricing]
    This beautifully hand crafted bed provides the perfect combination of comfort and support. Somnus sleep specialists have sourced British wool from selected farms and carefully blended with Herdwick eco wool to create the ‘Select Blend’ of natural upholstery fillings for resilience and softness, designed to totally cradle the sleepers’ body. Natural cotton is also included for moisture absorbency together with sumptuous mohair for its luxurious qualities, ensuring Jewel is sleep system made to deliver a high level of comfort.
    A total spring count of 8000 Sensa iP Intelligent Pocket springs, with 7000 springs in mattress and 1000 springs in the EdgeGuard base allows total support and head to toe luxury.
    The integrity of the mattress is perfect with three rows of side stitching to the border, finished with a high quality soft handle woven Damask fabric.

    As expected there is absolutely nothing to tell you the gsm of the upholstery used. All that’s given is a list of materials –
    NATURAL COTTON – HERDWICK ECO WOOL – BRITISH WOOL – MOHAIR.
    The site does state that they are ‘Select Blend Fillings’ but what’s blended with what? Without any sort of measure (gsm) it is bordering on the impossible to come to any kind of conclusion as to why you are having the problems you are having. John and Ryan.

    Submitted on 2014/03/12 at 15:57
    I’ve been informed by Somnus that I must give the Jewel mattress its 3 months settling in time (3 months of back pain to look forward to then) before I can request an inspector to come and investigate the problem. In the meantime I should turn and rotate the mattress every other week. Easier said than done. It’s like a small mountain! I can hardly lift it to straighten the fitted sheet. I said if I rotate it then I will be sleeping on the firmer side .. ‘that’s correct’ came the reply. Is this really necessary. I’ve never bothered with this before and my previous mattresses have give me no problem or back pain?

    Hi again Barbara. Turning and rotating a mattress is absolutely essential maintenance of a mattress when new and as you point out the weight of a good mattress is extremely heavy which is daunting if not impossible for a single person – it really is a two man/ woman job.

    Aside from that, I notice that you did not mention your bodyweight. If you are of a light build then I think you may have a too firm a mattress – too much support and if so again, the salesman at Barker and Stonehouse should not have recommended this particular dual spring combination. Please detail further. John and Ryan

    Submitted on 2014/03/16 at 12:35
    Hi again, thank you so much for getting back to me. You asked for body weight. I weigh 10 stone and my husband weighs 15 stone. Should I really be expected to put up with back pain for 3 months until the mattress has settling in? Will my back pain magically disappear after 3 months or would I have gotten so used to the pain i won’t remember life before the new mattess!

    This can’t be right or expected when buying a new mattress? I thought the idea of a good night’s sleep was for the mattress to contour to my body…not for my body to contort to the mattress! Surely, a new mattress should be a delight not some sort of punishment…or is it a case of ‘no pain no gain.’ Could the answer be that the Jewel is more of an orthopaedic mattress?

    The only difference between that and my mattress is that the orthopaedic mattress has 1000 more springs and latex in it, whereas the jewel has no latex but includes hemptex fibre. I didn’t try the mattress before buying because it was wrapped ready for dispatch and I only tried an equivalent dual zipped mattress. Which according to somnus would have given me a different experience because the zipped version was 2 smaller, single mattresses and would therefore have felt different (..’it’s simple physics’ said the man at somnus).

    I’m afraid after 3 months my back may be ‘broken in’ to accommodate the mattress which will cause me more harm than good in the long run. Do you think I have a case with B & S because I didn’t/couldn’t try the mattress I was buying?

    Hi again Barbara. Your light bodyweight indicates that my previous conclusion was right – you are far too light for the mattress. in the absence of any spring gauge I can only assume the Sensa pocket springs – even termed at Regular – may be too much on the firm side for you. It’s interesting to note that you do not mention if your husband finds this mattress as uncomfortable as you do – Does he?.

    This boils down to the integrity of the retailer – It should have been completely obvious that you at 10 stone would have no need for such a supportive mattress. I am also completely surprised that a retailer such as Barker and Stonehouse has chosen to play the Health and Safety card as a reason not to exchange the mattress for a more suitable model. The returns we receive are never sold on as new but we do have a ready market from previous customers / Bed and Breakfast establishments who purchase these at a much reduced price. I’m sure B&S would also have an equal avenue of disposal.

    It is quite unlikely that you will be feeling any better about this in three months time – The spring tension will not relax sufficiently in that time to become more comfortable for you and it is wrong to suggest that they will. Unfortunately Barbara, apart from appealing to the better nature of Somnus and / or Barker and Stonehouse there really is nothing you can do. The discomfort you are experiencing is not down to anything wrong with the construction or build – as this may be perfectly suitable for many people. Like I said in the previous paragraph, it was the wrong mattress for YOU and therefore the salesman should be held to task – not Somnus.

    I would write to Barker and Stonehouse customer service dept and explain the situation you are in. Hopefully someone there will agree that you may have received the wrong advice from their salesman and choose to make amends. Please let us know how you get on. John and Ryan.

    Submitted on 2014/05/13 at 12:52

    Hi again, you mentioned in an earlier reply that you thought the somnus mattress was probably too firm for my bodyweight. The somnus jewel mattress is the only mattress I have owned that has had a very generous amount of luxurious upholstery filling that gives a sumptuous feel and cradling effect. Is it possible that this is the cause of my back ache rather than the spring tension being too firm? My previous mattress, which I had for 25 years, was a Relyon Camelot. I was surprised it showed no signs of sagging after all that time (i didn’t turn it much over the years either) but it did begin to feel ‘hard.’ Even so, I didn’t have any back pain and only changed it because I went from a King size to a Super king size bed. Could it be that the Relyon mattress was a firm mattress and the Somnus rather than being too firm is too soft due to the amount of upholstery. I’m really confused!! I did think maybe the 3 month settling in period does make a difference after all, but today I have woken with quite a sore back and so i’m back to square one again. I have been away and had the opportunity to sleep on another mattress only to wake with quite a bad pain across my shoulder blade area (again I’ve never had a problem in the past with any bed when on holiday). This has concerned me greatly because I feel the Somnus mattress has damaged my spine somewhat and I’m worried another new mattress will not correct the damage. In your reply to my last message you thought it unlikely the tension in the springs would soften after the 3 month period and suggested I contact Barker and Stonehouse. Am I right in thinking, in this instance, a Topper is not the answer to my problem? I do find I’m reluctant to ‘let go’ of this mattress and I ask myself why. Firstly, because it is an expensive mattress I think it MUST be good. Secondly, it LOOKS so comfortable. Thirdly, I don’t feel confident choosing another mattress. Years ago it was easier, there wasn’t the choice and yet I NEVER had a back problem. Which mattress would you suggest?


    Hi once again Barbara,

    I am interested to note that you have had similar issues when sleeping on other mattresses. Whilst I cannot give a categorical answer to say that a topper would be the solution, it may be prudent to try one and in the event that this does not resolve your issues, I would then put a detailed letter together to Barker & Stonehouse requesting that they re-evaluate your complaint and provide you with a considered response. Please let me know how you get on. Kind regards John & Ryan.


    Submitted on 2014/05/15 at 15:53

    Hi again, Barker & Stonehouse are willing to take the mattress back and for me to choose another mattress from them. Going on your recommendations I am looking at a Vi Spring mattress. The best they have is the Shetland Superb priced at £7000 in the sale. It’s slightly more than I wanted to pay. Which would you recommend? I am concerned because as I mentioned in my last post, I’m still experiencing back/hip pain when sleeping on a mattress, for 12 days while staying with family, which previously did not cause me any discomfort at all.


    Hi Barbara, I am pleased to note that Barker & Stonehouse have agreed to resolve the mattress issue for you and this is much more than many other companies would be prepared to do. As far as a recommendation is concerned, I believe that the staff at Barker & Stonehouse who are advising upon those mattresses will have received training direct from Vi Spring, making them the ideal people to consult over suitability of the new mattress for you. Please make it absolutely clear to the advisor the issues you had with the Somnus Jewel and the subsequent issues whilst staying with family. Kind regards Mike.

Comments are now disabled for this post. You may find more information in our Ask Us section or you can ask us a question of your own.